Residential management software in Tulum
Stop running your property on WhatsApp groups and scattered spreadsheets. Custodia keeps pace with Tulum's rapid growth with a platform that goes live in under 24 hours, ideal for new properties and towers starting their operation from scratch.
Everything you need to manage your community
Custodia is the all-in-one platform that unifies administration, residents, and security in one easy-to-use system
Administration
Manage maintenance schedules, amenities, staff, and resident information from a central dashboard.
Resident App4 languages
Residents can generate QR codes, receive package notifications, and manage visits from their phone.
Security Control
Coordinate entries and exits, verify QR codes, and log packages with an efficient, secure system.
How a community operates here
Low-density boutique developments
Eco-conscious properties with few units but high property value, where every resident expects personalized service and flawless access control for their visitors.
New towers in Aldea Zama and La Veleta
Vertical condominiums still forming their first HOA board — the ideal moment to start with a digital system instead of inheriting spreadsheets.
Zona Hotelera and mixed use
Properties that combine tourist lodging with residency, where separating guest access from permanent resident access is critical for security.
Local challenges we already solve
Growth with no inherited administrative infrastructure
Unlike properties with years of operation, many condominiums in Tulum form and fill up within months. Custodia goes live in under 24 hours, so there's no need to wait weeks to have a system running.
High turnover of security staff
Tourism drives constant turnover among gatehouse staff. Custodia's guard web platform is intuitive enough that a new guard can operate it the same day, with no lengthy training — including logging no-QR entries for unexpected visitors or vendors.
A community of foreign owners
A large share of Tulum's investment is foreign. The resident app, available in 4 languages, lets a foreign owner check their payments and use the platform in their own language without relying on someone else to translate it — notices show up in whatever language the administrator writes them.
Personalized support over WhatsApp
We don't have an office in Tulum, but support isn't generic: you message us on WhatsApp and the same team that already knows your property answers, fast.
A plan for every size of community
No long-term contracts, no intermediaries. Subscribe in minutes and start managing today.
View Plans & PricingFrequently asked questions
How much does Custodia cost for a property in Tulum?+
Pricing depends on how many homes you manage and which features you need, with no forced contracts or middlemen. Check the plan that fits your property or tower on our plans and pricing page.
How long does it take to set up on a brand-new property?+
Under 24 hours. It's the ideal case for Custodia: towers and properties still forming their first HOA board can start with an organized system from day one, without inheriting spreadsheets.
Guard turnover is high in Tulum — can a new guard learn it quickly?+
Yes. The gatehouse web platform is intuitive, and a new guard can operate it the same day, including logging no-QR entries for unexpected visitors or vendors.
A large share of owners in Tulum are foreigners — can they use the platform in their own language?+
Yes, from the resident app, available in 4 languages. A foreign owner can check their payments and use the platform in their own language without relying on someone to translate it; notices show up in whatever language the administrator writes them. Downloading the app requires a Mexico or US App Store or Google Play account.
Is support local, or do I have to deal with someone outside Mexico?+
The support team is based in Cancun and answers you over WhatsApp, personally — no bots, no endless waits.
We also handle residential management in:
Ready to digitize your property in Tulum?
Book a free demo and start your property on a digital system from day one.