Residential management software in Cancun
Stop chasing payments, notices, and gate access over WhatsApp. Custodia is the all-in-one platform for gated communities, vertical condominiums, and residential complexes in Cancun: QR code access control, billing, announcements, and amenity reservations, live in under 24 hours with local support.
Everything you need to manage your community
Custodia is the all-in-one platform that unifies administration, residents, and security in one easy-to-use system
Administration
Manage maintenance schedules, amenities, staff, and resident information from a central dashboard.
Resident App4 languages
Residents can generate QR codes, receive package notifications, and manage visits from their phone.
Security Control
Coordinate entries and exits, verify QR codes, and log packages with an efficient, secure system.
How a community operates here
Zona Hotelera and investment buildings
Towers with high Airbnb-style guest turnover, where every check-in and check-out needs fast, verifiable access control, not a logbook at the entrance.
Bonampak corridor and vertical developments
Professional condominiums with shared amenities — pool, gym, event hall — that need organized reservations and centralized communication with residents.
Gated communities with an active gatehouse
Cumbres, Huayacán, Puerto Cancún, and the supermanzanas downtown all operate with a security guard: the web platform for the gatehouse replaces the paper logbook and phone calls to residents.
Local challenges we already solve
Hurricane season and emergency communication
When the bulletin board at the entrance isn't an option, push notifications reach the resident's phone wherever they are, even if they're not physically at the property during the season.
High turnover of tenants and temporary visits
Between tourists, seasonal rentals, and family visits, a property in Cancun generates more temporary access grants than one elsewhere. Time-limited QR codes prevent a three-month-old access from still being active, and no-QR entry logging covers the unexpected visitor or vendor who shows up without a prior invitation.
The best part: real support, based in Cancun
No generic call centers or tickets that take days. Our support team is based in Cancun, knows the city, and answers in Spanish or English, fast and with no middlemen — like having someone from Custodia right around the corner.
A plan for every size of community
No long-term contracts, no intermediaries. Subscribe in minutes and start managing today.
View Plans & PricingFrequently asked questions
How much does Custodia cost for a property in Cancun?+
Pricing depends on how many homes you manage and which features you need, with no forced contracts or middlemen. Check the plan that fits your gated community or condominium on our plans and pricing page.
How long does it take to set up on my property?+
Under 24 hours. We help you with the initial setup — resident onboarding, gatehouses, and rules — so your board or administrator can start using it almost right away.
My property runs on WhatsApp and Excel — is it hard to switch?+
No. Most of the properties we work with in Cancun come from exactly that setup. You onboard your residents and, from day one, replace scattered WhatsApp groups and spreadsheets.
Is support local, or do I have to deal with someone outside Mexico?+
Custodia was built in Cancun, with a local, Spanish-speaking support team. The resident app is also available in 4 languages for the foreign owners in your community.
We also handle residential management in:
Ready to digitize your property in Cancun?
Book a free demo and see how Custodia adapts to your gated community or condominium, no cost or commitment.